If at any time during your contract period with MyCompass, your organization needs to cancel your contract, there are a few steps you will need to follow.

Step 1: Please contact the help team at hello@mycompassplanning.com. Please let them know which organization you belong to, and when you would like to cancel your MyCompass contract. Please note: in the MyCompass Sales Agreement, your organization must comply with the legal and professional obligations with respect to maintaining data, and to comply with the MyCompass Privacy Policy. As such, the retention requirements of customers are dictated by the laws that apply to your organization who is responsible for meeting those requirements.

Step 2: Once you have confirmed your cancellation date with the MyCompass help team, your organization will have 30 days from the date of termination to retrieve any information that you wish to keep in accordance with your own retention requirements. In order to do this, please see our Briefcase - Data Export article. If you require assistance with this process, please reach out to the MyCompass help team at hello@mycompassplanning.com.

Step 3: 90 days following your cancelation date, all MyCompass data associated with your organization will be permanently deleted. Please note, requests for storing data for longer periods of time can be made during your cancellation discussion with the MyCompass help team. Data hosting arrangements are made on a case by case basis.

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