If at any time during your contract period with MyCompass, your organization needs to cancel your contract, there are a few steps you will need to follow.
Step 2: Once you have confirmed your cancellation date with the MyCompass help team, your organization will have 30 days from the date of termination to retrieve any information that you wish to keep in accordance with your own retention requirements. In order to do this, please see our Briefcase - Data Export article. If you require assistance with this process, please reach out to the MyCompass help team at firstname.lastname@example.org.
Step 3: 90 days following your cancelation date, all MyCompass data associated with your organization will be permanently deleted. Please note, requests for storing data for longer periods of time can be made during your cancellation discussion with the MyCompass help team. Data hosting arrangements are made on a case by case basis.